How To: Troubleshooting Blackberry as a modem
Frustrated with getting your Blackberry to work as a modem?
Many people are fustratd with Blackberry as a modem. That’s why we decided to start a log of information in our Blackberry Blog to help you get up and running. Blackberry as a modem is one the TOP 5 things that users would like to do when they first get their Blackberry devices. Remember this post is just to help you trouble blackberry as a modem. This post doesn?t include all instruction on how to configure your modem as a blackbery to a tee. let’s get started!
NOTE: This is an ongoing log of Blackberry as a modem issues. We will update this section as we receive and discover new way tips and tricks on How to use Blackberry as a modem.
Some Reason as why you can’t get your Blackberry to work as a modem
1) Verify If you Blackberry Model is supported
Most all Blackberry models are supported.
Note: Nextel Blackberry Users that want to use their Nextel device Blackberry as a modem ** including some other carriers need to use The Shark Modem Blackberry application . Also if you?re on Telus Limited Data plan use Shark Modem
** Nextel Blackberry models that need Shark Modem : 7510, 7520, 7230, 7280, 7730, 7780, and 7100i
2) Blackberry modem drivers missing- How To: How to install Blackberry Modem Drivers
If you have installed BlackBerry Desktop the install should have included the drivers. You can verify to see if the files have been installed by going to this directory. C:\program files\Common Files\Research In Motion\Modem Drivers
If you are having problems with these drivers, uninstall, delete ALL files related to the RIM Blackberry Manager install, and then reinstall the latest version of BlackBerry Desktop Manager.
3) Making sure your modem driver are working - How To: verify your Blackberry Modem Drivers are working
On your Computer go to the Control Panel and then Phone & Modem Options. On the Modems tab, you should see ? Standard Modem on a new port (for example as COM2 ). Then Click Properties - Diagnostics - Query Modem. You should see then see the following:
ATQ0V1E0 - OK
AT+GMM - BlackBerry IPmodem
AT+FCLASS=? COMMAND NOT SUPPORTED
AT#CLS=? COMMAND NOT SUPPORTED
AT+GCI? COMMAND NOT SUPPORTED
AT+GCI=? COMMAND NOT SUPPORTED
ATI1 - Research In Motion / BlackBerry IPmodem
ATI2 - Research In Motion / BlackBerry IPmodem
ATI3 - Research In Motion / BlackBerry IPmodem
ATI4 - Research In Motion / BlackBerry IPmodem
ATI5 - Research In Motion / BlackBerry IPmodem
ATI6 - Research In Motion / BlackBerry IPmodem
ATI7 - Research In Motion / BlackBerry IPmodem
4) Important Step that Users forget to check ? How To: Disable IP Header Compression
Under Advance Options - TCP/IP Properties Make sure that you uncheck Use IP Header Compression.
5) Verifying if you Carrier requires APN settings.
What are Apn Settings and How can I find them ?
More information to come shortly. For those who have more information to add please feel free to do so.
Common Blackberry Modem Errors:
Error 692
This problem normally occurs when your blackberry can’t be recognized as a modem. This is a very common error and can be fixed easily with a little patience.
How to fix Error 692: Please ensure that you have followed all the necessary step in the setup process. If you have done this carefully the next step would be to install the latest Blackberry Desktop Manager and Handheld applications. With older versions of the Blackberry Desktop Manager and Handheld Application it lessens your chance perhaps in getting your Blackberry setup.
Using Blackberry as modem for Macintosh - Troubleshooting Pulse Blackberry Application
Blackberry Blog - Blackberry Modem FAQs
Q: What type of Blackberry speed should I expect from using my Blackberry as a modem?
Answer: Expected speed depends on various components. One item in particular that is standard is - area coverage. When using your Blackberry as a modem please ensure that you?re in an area that has good coverage . Another factor depends on the type of network of your carrier. The range can be anywhere from as low as 19.9kbs to 50kbs up to over 300kbs.
Other Speed Test results